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Standard Terms & Conditions of Sale


1. Applicability & Precedence

​The Client expressly waives its own standard terms and conditions, even if issued after these Terms and Conditions of Sale. Any variation or derogation
​shall only be valid if agreed in advance in writing by the Supplier.

2. Billing & Payment Terms

    • All invoices are payable within 5 working days, unless otherwise stated on the invoice or purchase order.

    • In the event of non‑payment by the due date, the Supplier reserves the right to charge a fixed interest of 10% on the outstanding amount.

    • The Supplier may suspend the provision of goods or services without prior notice in the event of late payment.

    • If payment remains outstanding for more than 60 days after the due date, the Supplier may engage a debt recovery agency, and all related legal and administrative costs shall be borne by the Client.

4. Inspection & Quality Claims

    • The Client shall inspect the goods upon receipt.

    • Any quality discrepancy must be reported within 15 days of receiving the goods or within 30 days of vessel arrival at the destination port, whichever is earlier.

    • Claims must be submitted by written notice.

    • Claims submitted after the allowed period will not be accepted.

5. Damage or Shortage

    • In case of damage or shortage, the Client must immediately notify the appointed insurance surveyor and arrange a formal cargo survey.

    • Once the goods are accepted by the Client, no claims relating to damage or shortage will be entertained by the Supplier.

6. Performance & Liability

    • The Supplier undertakes to provide goods and services with reasonable skill, care, and within agreed timeframes.

    • None of the Supplier’s obligations shall be interpreted as a guarantee of achieving a specific result.

    • The Supplier shall not be required to appear as a third party in any claim for damages filed against the Client by an end consumer.

    • The Supplier’s liability is limited strictly to the value of the goods or services supplied.

8. Duties, Taxes & Government Charges

    Duties, tariffs, import/export charges, and governmental levies shall be calculated based on rates in effect at the time of sale. If such rates change before or at delivery, the Client shall be responsible for any resulting difference, even under DDP terms.

9. Acceptance of Goods

​Once goods are accepted by the Client, they are deemed to conform to the agreed specifications, and no further claims will be entertained.

10. Governing Law & Jurisdiction

​All contractual relations shall be governed exclusively by the laws of the United Arab Emirates. Any disputes shall fall under the jurisdiction of the
​competent courts of the UAE, unless otherwise agreed in writing.